Winter’s chill can be particularly challenging for our elderly neighbours, especially when essential heating systems begin to fail. Such was the case when Melanie contacted us about her aunt Margaret, who had been experiencing difficulties with both her wall-mounted heater and kitchen cooking facilities.

Margaret, who manages daily life while dealing with cognitive health challenges, needed urgent attention to restore these vital home functions. The situation was particularly concerning as both heating and cooking are fundamental to maintaining independence and quality of life for elderly residents.

Upon arrival, we conducted a thorough assessment of both issues. The wall-mounted Dimplex heater, which had served its purpose well over the years, had reached the end of its operational life. These units are essential in providing supplementary heating during Cornwall’s cooler months, and their reliability is paramount for elderly residents who may be more susceptible to cold temperatures.

The kitchen presented a separate challenge with its cooker control unit showing signs of wear. For someone living independently, a fully functional cooking area isn’t just about convenience—it’s about maintaining autonomy and ensuring proper nutrition. We immediately recognised that both repairs needed to be prioritised as part of our commitment to supporting vulnerable members of our community.

Our team carefully removed the old wall heater and installed a new, energy-efficient Dimplex model. We took extra care to position it at an accessible height and ensured the pull-cord mechanism was working smoothly. The installation also included testing the unit’s thermostat and safety features to guarantee optimal performance.

In the kitchen, we quickly identified and resolved the safety concerns with the cooker control unit.

As part of our Positive Connections initiative, we provided these services at no cost to Margaret. We believe that everyone deserves to feel safe and comfortable in their home, regardless of their circumstances. The peace of mind that comes from knowing your elderly relatives have reliable heating and cooking facilities is invaluable, and we’re grateful to have been able to help restore these essential services.